Shipping policy

Effective Date: 30 January 2026
We ship within India and internationally (Global), subject to serviceability and local import restrictions.

Support: contact@juteearth.in | Escalation: ceo@juteearth.com

 

 

1) Order processing time

Orders are typically processed within 1–3 business days, excluding Sundays and public holidays, unless:

  • product is made-to-order/customized

  • high order volume

  • stock verification is required

Example 1: Order placed Monday → dispatch by Wednesday (typical).
Example 2: Peak season → dispatch may take longer.

 

 

2) Shipping partners

We may ship using partners such as:

  • Shiprocket

  • Amazon Shipping

  • Delhivery

  • UPS

  • DHL

  • Nimbupost
    (Partner used depends on destination and serviceability.)

 

 

3) Tracking

After dispatch, you will receive tracking details via email/SMS (where available). Tracking updates depend on courier scan events.

 

 

4) Delivery timelines (estimated)

Delivery timelines vary by location and external factors (weather, courier capacity, customs/security checks).

  • India: depends on PIN code

  • International: depends on country and customs clearance

 

 

5) Address & contact responsibility

Customers must provide accurate address and contact details. Failed delivery due to incorrect details is customer responsibility.

 

 

6) International shipping (DDU)

International shipments are DDU (Delivered Duty Unpaid) unless clearly stated otherwise:

  • Customs duties, VAT/GST, import taxes, and clearance/handling fees are paid by the customer to customs/courier

  • These charges are not included at checkout unless explicitly mentioned

If the customer refuses to pay duties/taxes or refuses delivery, return shipping/handling and other non-recoverable costs may apply and may reduce any eligible refund.

 

 

7) Damaged package / tampering at delivery (strict proof rule)

If the outer package looks tampered or damaged:

  • Record a continuous unboxing video without cuts/pauses

  • Report within 48 hours
    Claims without a continuous unboxing video may be rejected (as per Return & Refund Policy).

 

 

8) Split shipments

If items ship from different locations or availability differs, an order may be delivered in parts. Tracking will be shared for each shipment where applicable.

 

 

9) Contact

Shipping support: contact@juteearth.in
Escalation: ceo@juteearth.com