Privacy policy

Effective Date: 30 January 2026

This Privacy Policy explains how Juteearth Pvt Ltd (“Juteearth”, “we”, “our”, “us”) collects, uses, shares, and protects personal data when you visit or shop on juteearth.in.

Company Details
Juteearth Pvt Ltd
Plot 18, 1st & 2nd Floor, Hare Krishna Nagar, Kompally–Bollaram Road, Macha Bollaram, Hyderabad – 500010, India
Email: contact@juteearth.in
Grievance / Escalation: ceo@juteearth.com

 

 

1) What we collect

We collect personal data depending on how you use the website:

  • Identity & contact: name, phone, email

  • Delivery & billing: address, PIN code, city, state, country

  • Orders & account: order history, returns/refunds, account info (if created)

  • Payments: payment status and transaction reference (processed via Razorpay and PayU; we do not store full card details)

  • Technical/usage data: IP address, device/browser info, pages visited, cookies

Example 1: You place an order → we use your name/address/phone to deliver it.
Example 2: You browse products → analytics may capture device/cookie data to improve the store.

 

 

2) When we collect data

  • When you browse the site (cookies/analytics)

  • When you checkout (guest or account), place orders, request support

  • When you subscribe to marketing or interact with our emails/SMS

 

 

3) How we use your data

  • Order fulfillment: shipping, delivery, returns/refunds

  • Customer support: queries, complaints, replacements

  • Security & fraud prevention

  • Marketing (where enabled): newsletters, offers, abandoned cart, post-purchase messages

  • Analytics: improve performance and user experience

 

 

4) Who we share data with (we do not sell it)

We do not sell your personal data. We may share necessary data with:

  • Shopify (platform + checkout)

  • Razorpay / PayU (payment processing)

  • Shipping partners/aggregators: Shiprocket, Amazon Shipping, Delhivery, Nimbupost

  • Klaviyo (email/SMS marketing and automation)

  • Legal/compliance authorities if required by law

 

 

5) Cookies, analytics & advertising

We use:

  • Essential cookies (cart/checkout/security)

  • Google Analytics (site analytics)

  • Meta Pixel (ad measurement/remarketing)

  • Klaviyo tracking/events (marketing flows), based on your consent settings

You can manage cookies using our cookie banner and your browser settings.

 

 

6) International processing

Some service providers may process data outside India depending on their infrastructure. We take reasonable steps to work with reputable vendors.

 

 

7) Data retention

We retain data only as long as needed for:

  • order fulfillment/support

  • security and fraud prevention

  • legal, tax, accounting compliance
    Marketing data remains until you unsubscribe/withdraw consent (or as legally required).

 

 

8) Your choices and requests

To request access/correction/erasure (where permitted) or withdraw marketing consent, email:
contact@juteearth.in (Subject: Privacy Request – Your Name)
Escalation: ceo@juteearth.com

 

 

9) Children’s privacy

We do not knowingly collect children’s personal data.

 

 

10) Updates

We may update this policy. The latest version will be posted on this page.