Juteearth
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Juteearth

    Frequently Asked Questions (FAQ)

    What materials are used in your bags?

    Our bags are crafted from high-quality, eco-friendly materials such as jute ,Jute Cotton, cotton, ensuring durability and sustainability.

    How do I care for my bag?

    To maintain your bag's appearance and longevity, gently wipe it with a damp cloth to remove dirt. Avoid machine washing or submerging in water, as this can weaken the fibers.

    Are your bags suitable for everyday use?

    Yes, our bags are designed for daily use, offering both style and functionality to meet your everyday needs.

    Do you offer customization or personalization?

    Yes, we provide customization options for select products. You can add personal touches such as initials or logos to make your bag unique.

    What is your return and exchange policy?

    We accept returns and exchanges within 3 days of delivery for items that are defective or damaged. Products must be unused, unwashed, and in their original packaging with all tags intact. Customized or personalized items are not eligible for return or exchange unless they are defective upon receipt.

    How long does shipping take?

    Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are delivered within 5-7 business days.

    Do you ship internationally?

    Yes, we offer global shipping. Please note that any customs duties or taxes are additional and are the responsibility of the customer.

    How can I track my order?

    Once your order is shipped, you will receive a tracking number via email, which you can use to monitor your shipment's progress.

    What payment methods do you accept?

    We accept major credit and debit cards, net banking, UPI, and select digital wallets for your convenience. No Cash On Delivery

    How can I contact customer support?

    You can reach our customer support team via email at contact@juteearth.in or by calling 7032666266 during business hours (10 am to 6 pm)

    Are your bags environmentally friendly?

    Yes, our bags are made from natural, biodegradable materials, aligning with our commitment to sustainability and reducing environmental impact.

    Do you offer wholesale or bulk purchasing options?

    Yes, we offer wholesale and bulk purchasing options. Please contact our sales team at contact@juteearth.com for more details.

    Can I find your products in physical stores?

    Currently, our products are available exclusively online. We are exploring partnerships with retail outlets and will update our customers as new locations become available.

    How do I stay updated on new products and promotions?

    Subscribe to our newsletter and follow us on social media platforms to receive updates on new arrivals, special offers, and promotions.

    What makes your bags different from other brands?

    Our bags combine eco-friendly materials with stylish designs and practical functionality, offering a sustainable alternative without compromising on quality or aesthetics.

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